Affecting System - VPS & Web Hosting
During this window, VPS services, Web Hosting & Rapid Kiwi Dashboard may be unavailable for up to 30 minutes while the servers are restarted.
Affecting Server - Tui
Kia ora,
We are notifying you that we will be migrating your hosting services to a new web server. This is because the server 'Tui' is being decommissioned due to its end-of-cycle hardware, which is now being replaced with new hardware.
The migration process will be mostly seamless, though you may need to complete minor configuration updates - please see the details below.
The migration will be conducted in batches to ensure each website is functioning correctly before fully decommissioning Tui on 31/08/2024.
When do I need to make the changes? You will be emailed when you will need to update your name servers and email server (if you are using email services), keep an eye out on your inbox.
If you have a domain with us: We will update your name servers for you, so you won’t need to make changes to your name servers. If you use email services, you may need to update your email clients (such as outlook) to a new email server.
If you have a domain with another registrar: You will need to manually update your domain's name servers to the new host names provided below.
New Name Servers:
Name Server 1: autumn.rapidkiwi.net
Name Server 2: summer.rapidkiwi.net
If you use another provider for DNS: You will need to update the ANAME record, CNAME record and MX records (if using email).
Domain Root (ANAME): 114.23.117.108
www (CNAME): 114.23.117.108
MX: kea.rapidkiwi.net OR 114.23.117.108 OR mail.yourdomain.tld
Email Hosting:
If you use Rapid Kiwi for your emails, you may need to update your email clients (such as Outlook) with the new hostname if you were previously using 'tui.rapidkiwi.net' to connect. If you were using mail.yourdomain.tld then you won't need to update your email clients.
New Email Host: kea.rapidkiwi.net OR mail.yourdomain.tld
If you have any questions about the migration, please submit a ticket.
Regards,
Rapid Kiwi
Affecting Server - Tui
Date of Incident: February 8, 2024
Server: TUI
Timeline of Events:
Incident Description: Early in the morning on February 8, 2024, Rapid Kiwi faced a critical service disruption affecting Server TUI. The issue was first noticed at 3:07 AM when the automated backup system, scheduled to run at 2 AM, incorrectly targeted a drive partition that reached its maximum capacity. This error led to the mounted drive hitting 100% capacity, resulting in a cascade of service outages, including email, WHM + cPanel, and MySQL databases.
Immediate Response: Our engineering team sprang into action at 8:05 AM to troubleshoot and identify the core problem. We were able to gradually restore services, achieving full recovery by 9:11 AM.
Resolution and Preventive Measures: Following the restoration of services, the backup system underwent a critical reconfiguration at 9:30 AM. It is now set to target a mounted drive that is adequately sized to handle our backup needs without reaching full capacity. To ensure no data was lost during the outage, a complete backup of all accounts was initiated immediately after reconfiguration, successfully completing by 10:30 AM.
Rapid Kiwi sincerely apologizes to all affected by this morning's service disruption. We understand the critical importance of uninterrupted service and are committed to implementing additional safeguards to prevent a recurrence of today’s issue.
We are conducting a thorough review of our system configurations and backup procedures. This incident has highlighted the need for enhanced checks on system parameters and the implementation of more robust monitoring tools to detect and prevent capacity issues before they impact services.
For further details or assistance, please contact our support team at [email protected]. We are here to help and appreciate your understanding and patience as we work diligently to maintain the reliability and performance of our services.
Thank you for your ongoing support and trust in Rapid Kiwi.
Rapid Kiwi Team
Affecting Server - Tui
Dear Rapid Kiwi Customers,
We want to keep you informed about a situation we are currently monitoring. Our upstream provider has detected degraded performance, specifically packet loss, on Server Tui as of 27th October 2023 at 15:07 NZST.
Issue Details:
Our technical team is actively investigating this issue to determine the root cause and implement a resolution as quickly as possible. We understand the importance of uninterrupted service, and we apologise for any inconvenience this may be causing.
Rest assured, we are committed to resolving this matter promptly and ensuring the continued reliability of our services.
We appreciate your patience and understanding during this time. If you have any questions or require further information, please do not hesitate to contact our support team at [email protected].
Best regards,
The Rapid Kiwi Team
Affecting Server - Tui
Dear Rapid Kiwi Customers,
We would like to inform you of upcoming scheduled maintenance that will affect our servers. Please read the details below carefully:
Maintenance Window:
Date: 19th October 2023
Start Time: 5:00 PM NZST
End Time: 5:30 PM NZST
Affected Servers:
Server: Tui
Maintenance Reason:
cPanel + WHM Software Update
Expected Impact: During this maintenance window, cPanel and WHM services on the Tui server may become temporarily unavailable. We anticipate this downtime to be minimal, but it is possible that you may experience brief interruptions in service.
We understand the importance of your online presence, and we will do our utmost to complete this maintenance as swiftly as possible to minimize any inconvenience.
We appreciate your patience and understanding as we work to ensure the continued reliability and security of our services.
If you have any questions or concerns regarding this maintenance, please do not hesitate to contact our support team at [email protected].
Thank you for choosing Rapid Kiwi as your web hosting provider.
Best regards,
The Rapid Kiwi Team
Affecting Server - Tui
Dear Rapid Kiwi Customers,
We would like to inform you of an upcoming maintenance activity that is essential to ensure the continued reliability and performance of our services.
Maintenance Details:
Server Affected: TUI
Maintenance Type: Hard Drive Replacement
Date: 21/03/2022
Maintenance Description: During this scheduled maintenance, our technical team will be replacing a faulty hard drive in the TUI server. This proactive action is necessary to maintain the stability and data integrity of the server.
Expected Impact: While we have taken measures to minimize any disruptions, there may be a brief period of downtime during the hard drive replacement process. We understand the importance of your online presence and will work diligently to complete the task as efficiently as possible.
We recommend: We recommend taking precautions on your end if you have any critical activities planned during the maintenance window. You may want to schedule backups or make necessary arrangements to minimize any potential inconvenience.
Our Commitment: At Rapid Kiwi, we are committed to providing you with the best hosting experience possible. Regular maintenance ensures the security and performance of our servers, and we appreciate your understanding and support.
If you have any questions or concerns regarding this maintenance or need assistance with any aspect of your hosting services, please do not hesitate to contact our support team at [email protected].
We apologize for any inconvenience this may cause and thank you for your continued trust in Rapid Kiwi.
Best regards,
The Rapid Kiwi Team
Affecting Server - Tui
Hello Customers,
We are experiencing degraded network performance tonight 01/02/2018 at 8:50PM. We understand that it is an issue with our upstream provider. We are currently investigating the issue.
Regards,
Rapid Kiwi Customer Service
